Phlebotomy HCA Merck team

Lloyds Clinical are seeking a dedicated and compassionate Phlebotomy Healthcare Assistant to join our Clinical Contact Centre team. This role will involve visiting patients in person to perform blood draws and providing remote support, ensuring the highest levels of care and professionalism. You will be responsible for coordinating and managing patient care, maintaining accurate and up-to-date patient records, and ensuring compliance with all professional and regulatory standards.

Key duties include educating patients on the phlebotomy process, offering emotional support, performing blood draws with strict adherence to hygiene and safety protocols, and proactively following up with patients after visits. You will work closely with the scheduling team to coordinate appointments, monitor the blood inbox, and ensure patients receive necessary equipment and care. Additionally, you will maintain patient confidentiality, complete all necessary consent forms, and report any changes in patient health or adverse events.

This is an exciting opportunity to make a real difference in the lives of patients while working in a supportive and collaborative environment. If you are committed to delivering high-quality care and maintaining professional standards, we would love to hear from you.

To succeed in this role, you'll be a skilled and compassionate Phlebotomist with a strong foundation in phlebotomy techniques and a keen attention to detail. You possess excellent verbal and written communication skills, allowing you to engage effectively with patients, colleagues, and healthcare teams. You understand the importance of adhering to company policies, regulatory standards, and current legislation, ensuring that all aspects of care are compliant and safe.

Your ability to build rapport with patients is key to providing them with reassurance and support throughout their care journey. You are sensitive to their concerns, particularly when it comes to blood draws, and you take the time to address their needs with empathy and professionalism. You’ll be travelling between patients throughout the day, so a full UK driving licence is also essential.

We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team

At Lloyds Clinical, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes.