Dispute Analyst (Mat Leave Cover)

Are you detail-oriented, analytical, and passionate about delivering excellent customer service? Join our Finance team as a Dispute Analyst where you’ll play a key role in investigating, resolving, and preventing invoice discrepancies.

What you’ll do

 Manage invoice query data: Download and collate dispute reports, pricing queries, and invoice queries from multiple portals daily. Ensure all data is accurate, logged, and updated in query spreadsheets and workload documents.

• Investigate and resolve disputes: Examine financial data, historical records, contracts, and transactions to identify discrepancies. Provide clear explanations and practical solutions to customers, ensuring resolutions are simple and effective.
• Maintain accurate records: Keep dispute records up to date with communication history, investigation details, and outcomes. Respond to emails within agreed timeframes and ensure aged queries are actioned promptly.
• Collaborate with internal teams: Work closely with billing, credit control, and account managers to resolve queries efficiently. Share insights and propose process improvements to prevent future discrepancies.
• Support continuous improvement: Identify trends and root causes of disputes, contribute ideas in meetings with stakeholders, and help implement preventative measures to enhance customer experience and operational efficiency.

• 25 days annual leave plus bank holidays
• Company bonus scheme
• Outstanding training & development programmes
• Up to £1200 refer a friend bonus
• Full support from our employee assistance programme including a health and well-being app
• Savings and discounts at multiple retailers through our rewards portal

We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team

At Lloyds Clinical, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes.