30 Jul 2025
30 Jul 2025
Not Specified
£24,500 - £25,500
Permanent
37.5 hours
Full-time, part-time and condensed working hours considered
Full Time
On Site

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Credit Controller

About The Role
We are recruiting for a Credit Controller - Query Management to investigate, resolve and prevent invoice discrepancies queries through effective communication, analysis, and collaboration, adhering to all quality and regulatory standards and expectations.

This role is hybrid and you will ideally be based around the Coventry / West Midlands area.

The Credit Controller will be responsible for:
Maintaining and updating invoice query data and correspondence, ensuring that all information is stored, logged and distributed within agreed timeframes

Reviewing and investigating invoice queries and disputes, ensuring customers are appraised of resolution and actions required

Providing point of contact with internal stakeholders, teams and or colleagues to support process and continuous improvements

Why Lloyds Clinical?

We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. Lloyds Clinical has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. These roles come with fantastic benefits including:

25 days annual leave plus bank holidays

Company bonus scheme

Outstanding training & development programmes

Up to £1200 refer a friend bonus

Full support from our employee assistance programme including a health and well-being app

Savings and discounts at multiple retailers through our rewards portal
About You
- The Credit Controller - Query Management will have the following experience:
  
  AAT Level 2 qualification or equivalent experience
  
  Experience or appreciation of homecare sector or heavily regulated environments
  
  High attention to detail
  
  Ability to organise and handle challenging, demanding and conflicting priorities and deadlines
  
  Analytical with the ability to interpret information from multiple sources
  
  Some working knowledge of contract review and understanding
  
  Commercially astute
  
  Effective communication skills both written and verbal
  
  Experience of providing excellent customer service through strong negotiation, rapport and objectivity skills
About Us
We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team

At Lloyds Clinical, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes.