Not Specified
Not Specified
Not Specified
30000
Permanent
37.5 hours
Remote Working
Full Time
Hybrid

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Account Executive

About The Role
Lloyds Clinical are recruiting for an Account Executive to provide comprehensive account support, account query management and pricing support for Healthcare Centres and Private Medical Insurance (PMI) customers. The role is responsible for resolving sales-related queries and issues, delivering excellent stakeholder communication, and providing administrative support across the Business Development Team.

The post holder will act as a key point of contact for internal and external stakeholders, ensuring commercially sound resolutions to customer queries, supporting efficient team operations, and contributing to continuous improvement initiatives that drive Healthcare Centre and PMI sales opportunities.

Act as the first point of contact for all Healthcare Centre and PMI-related enquiries.

Receive, triage and coordinate the resolution of internal and external queries, directing them to the appropriate Sales, Clinical or Non-Clinical team member when required.

Provide timely, professional and commercially focused responses to customers and stakeholders.

Use knowledge of business priorities, products and services to resolve queries directly wherever possible, minimising unnecessary escalation.

Build effective working relationships with customers, colleagues and stakeholders to support positive customer experiences and business growth.

Knowledge and Experience

Experience in a customer support, sales support, account coordination or business administration role.

Experience of working with CRM systems and maintaining accurate customer records.

Experience of managing customer enquiries and resolving issues in a timely manner.

Understanding of sales processes and stakeholder management.

Experience within a healthcare, insurance or regulated environment is desirable.
About You
Skills and Competencies

Excellent communication and interpersonal skills.

Strong organisational and administrative skills.

Ability to manage multiple priorities and meet deadlines.

Strong problem-solving and analytical skills.

Attention to detail and commitment to data accuracy.

Ability to build effective working relationships across departments.

Proficient in Microsoft Office applications and CRM systems.

Commercial awareness and customer-focused approach.
About Us
We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team

At Lloyds Clinical, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes.