Patient Services Coordinator (contact centre)

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Not Specified
Not Specified
Not Specified
From £23325.79 per annum + amazing benefits & company bonus
Permanent
37.5 hours
N/A
Full Time
On Site

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Patient Services Coordinator (contact centre)

About The Role
We are looking for multiple Patient services coordinators to join our patient services team to support the treatment of 100,000 patients across the UK.

This role will include:

Managing Equiries regarding medication

Booking Delvieries and Coordinating Prescriptions

Sending letters to patients that we are unable to contact

Providing updates to the hospital

This is so much more than a contact centre, join our team that makes a real difference to peoples’ health, ensuring the customer service provided is first class. If you have an excellent telephone manner and a caring nature, then this role is for you!
Why Lloyds Clinical?

We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. Lloyds Clinical has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. These roles come with fantastic benefits including:
- 25 days annual leave plus bank holidays
- Company bonus scheme
- Outstanding training & development programmes
- Up to £1200 refer a friend bonus
- Full support from our employee assistance programme including a health and well-being app
- Savings and discounts at multiple retailers through our rewards portal
About You
To succeed in this role, you’ll be passionate about delivering exceptional customer service, along with the ability to make sound judgement and decision making that will deliver the best care to our patients. With a caring nature and an empathetic approach, you’ll be comfortable liaising with vulnerable individuals via the telephone. You’ll also need to be able to work to tight deadlines, strive to meet targets and have a strong eye on attention to detail.

Do you want to know more about the role? Our team is hosting an assessment evening on Thursday 24th April where you can meet the team, view the site and engage in activities replicating the role. The assessment evening is invitation only upon successful completion of a telephone interview. Apply today to book your telephone interview and speak to our resourcing team about this amazing opportunity.

Suitable For: customer Service advisors, Contact Centre Advisors, Call Centre Coordinators or similar
About Us
At Lloyds Clinical, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes.

We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team